Refund policy
DIGITAL PRODUCTS & VIRTUAL SERVICES Digital products and virtual services are delivered electronically and available immediately upon purchase confirmation. No physical shipping applies. All sales on digital products and virtual services are final and non-refundable once accessed or delivered.
DROP-SHIPPED & AFFILIATE PRODUCTS Some products available on this site are fulfilled directly by third-party suppliers and original merchants. For these items, shipping timelines, rates, and return/refund eligibility are determined by the original merchant. Please review the product listing for supplier-specific details, or contact us at anna@annaskinwellness.com and we will connect you with the appropriate merchant.
ANNA SKIN & WELLNESS PHYSICAL PRODUCTS For products fulfilled directly by Anna Skin & Wellness, please allow up to 5 business days to process your order. You will receive an email with tracking information once your order ships. We ship within the contiguous United States only. Shipping charges are calculated and displayed at checkout.
Returns are accepted within 30 days of delivery on eligible items that are unused and in original condition. To initiate a return, contact anna@annaskinwellness.com.
If your order arrives damaged, please email us with your order number and a photo of the item's condition and we will work toward a satisfactory resolution.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at anna@annaskinwellness.com. Please note that returns will need to be sent to the following address: 1960 Cliff Lake Rd. Ste. 129 PMB 216, Eagan MN 55122
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at anna@annaskinwellness.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Anna@annaskinwellness.com.